SharePoint Support – Why does it matter?



You’ve launched your SharePoint intranet and so far it’s running smoothly. So that’s right? There is no need to do anything else?


Even after going live with your SharePoint intranet it is essential that you put support systems into place that will ensure that its performance levels remain strong, consistent and accessible without interruption.

For this reason, it is important that you ask yourself the following:

  • How can I ensure that my platform continues to run smoothly?
  • How can I ensure that my intranet maintains its performance levels long term?
  • How can I keep up-to-date with everything my platform has to offer, but in a safe and sustained environment?

You need to keep these questions at the forefront of your mind, so your business can readily offer users a platform that is reliable, performs well, is always available and maintains a high standard of quality.

To help you on your journey, below we have summarised some of our top tips for maintaining a successful, healthy and happy SharePoint environment. Tips that you can easily continue to use long after you have launched.

Step One – Look Beyond General Administration – Ask any top expert and they’ll tell you that the most successful journeys are achieved by looking at the bigger picture and by taking the time to focus on long-term maintenance tasks.

Aside from your day to day SharePoint administrative tasks, you need to implement the following checklist on a regular basis:

  1. Performance Monitoring – the fastest way to ensure that your SharePoint is running smoothly is to check its performance levels every 1-2 months. By monitoring its: SQL disk space and logs; server disk space and usage logs; disk performance; network performance and latency; page load times; content database growth and search performances; you can prevent future performance degradation and ensure that end users continue to benefit from a strong user experience.
  2. Preventative Maintenance – instead of waiting for something to break before fixing it, why not seek to prevent it. By employing a practice of regularly monitoring your system; you can prevent incidents from occurring – before they even happen – and ultimately save users from unnecessary and unwanted interruptions. Key to achieving this, is paying close attention to your SharePoint Parameters and regularly reviewing on a monthly basis: Windows event logs; SharePoint ULS logs; Health analyser reports; lists approaching threshold limits and timer job failures.
  3. DR Tests and Selective Backup Restores – you should always be prepared for the unexpected, which is why you will have already set-up a DR form and various other DR scenario documents before going live.However, despite these preparations, one thing that is regularly ignored/missed is the need to test and see if these scenario tests actually work. Fail to do so and you could go into your launch unaware that some of these steps need to be updated and may contain new changes.To combat this we suggest, doing the following review steps once a year:- Perform a DR Failover test
    – Check your ability to implement a full system restore
    – Check your ability to restore single documents from old backups using selective restore (and any other tools you may have)
    – Update any DR scenarios and their recovery steps by reviewing them periodicallyImplement these review steps and in the event there is a failure, you’ll be able to return to normal quickly, efficiently and with minimal losses to data. 
  4. Routine Health Checks – whilst every business hopes to do these, in reality many find it difficult to implement routine health checks due to time constraints and will then only do it when a consultancy offers to review your system for free.Yet this is a big mistake, so make the effort to schedule this in and aim to do one every 1-2 months to keep your SharePoint intranet healthy, happy and safe.
  5. Regular System Updates and Patching – similar to point 4, it would be unwise to miss potential updates. Fail to update your SharePoint and this outdated system could cause unwanted time delays and poor user experiences. For this reason, you should always schedule in time for system updates and patching, so users can benefit from the latest technologies and a high quality system.

Step Two: Implement Them

It is one thing to have this list, but it is another to actually put it into practice. All too often businesses have the best intentions; however due to the stress of running a business this checklist ends up at the bottom of the pile where it is left to fester until a problem occurs.

Yet you can change that.

You take this checklist, put it into action and ensure that your SharePoint intranet receives the support it deserves.

Long term, this list can eliminate problems and prevent issues from EVER occurring, simply by taking the time to schedule reminders in your calendar or employing a team to implement them on your behalf.


So why not contact out support service team today to discuss your queries/concerns and ensure your intranet continues to run smoothly? SharePoint Support agreements from £79.00 per/month. Get in touch for your free consultation today.


Leave a Reply

Your email address will not be published. Required fields are marked *